Wholesale Damage & Return Policy

1. Reporting Damages Please report any damage within 7 days of delivery so we can take care of it promptly. Include:

• A clear photo of the full item

• Close‑up photos of the specific concern

• A brief description of what you’re seeing This helps us assess the issue accurately and determine the best next step.

2. Minor, Fixable Issues Because our products are handcrafted from natural wood, small shifts can occasionally occur during transit or with changes in humidity. Many of these are simple fixes (such as tightening hardware or adjusting a stave). For these situations, we offer:

• A repair credit (typically $5–$15 depending on the item)

• Quick guidance on how to resolve the issue This keeps the item on your sales floor and avoids unnecessary delays or shipping costs.

3. Returns for Repair If an item needs a workshop repair, we’re happy to take care of it.

• Return shipping to us is the responsibility of the retailer.

• Once received, we will repair the item and return it to you at our cost.

• If the item cannot be repaired, we will issue a credit for the product. This is standard practice in wholesale manufacturing and ensures we can properly evaluate and address the issue.

4. Full Credits Full credits are issued after:

• The item has been returned

• We have inspected it

• We have confirmed a true manufacturing defect Credits are not issued for:

• Normal wood movement

• Humidity‑related shifts

• Wear from handling or display

• Issues that can be resolved with a minor repair

5. Call Tags Call tags are reserved for significant defects that render the item unusable and are clearly due to manufacturing error. Call tags are not issued for:

• Minor, fixable issues

• Cosmetic variations

• Wood movement

• Situations without complete documentation

6. Natural Wood Variation Each piece is made from real, reclaimed wood. Variations in grain, color, texture, and movement are part of the character of the product and are not considered defects.