Sono Inspired makes every reasonable effort to pack only quality merchandise with carrier approved materials. Sono Inspired is not responsible for damages in transit. All orders must be inspected upon receipt. If your shipment was damaged in transit or has missing items, you agree to contact the carrier and Sono Inspired within 7 days of delivery. You also agree to save all packaging materials and product for carrier inspection. Reported damages must be sent via email along with 3 photos of the item.